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Have Questions About the Change in Pension Payment Providers? Here Are Your Answers

By The Exchange Post / October 18, 2022 /

On Sept. 27, the Exchange announced a change in its pension payment providers from State Street Bank and Trust to Northern Trust. The Detailed communication will be sent this fall as the team coordinates the shift to Northern Trust. This interim Q&A addresses potential questions.

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Where Heroes Work Video: Sedric Thomas, Finance & Accounting

By Chris Ward / October 18, 2022 /

In his second Where Heroes Work video, he talks about the rewards of continuing to support the military and about how his kids have grown up with the Exchange.

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127 Years of Family Serving Family: Rochelle Tolentino, Store Manager, Puerto Rico Exchange

By Keiana Holleman / October 17, 2022 /

She has experienced multiple natural disasters during her more than 20 years in Puerto Rico, including Hurricane Fiona in September and Hurricane Maria in 2017. “The challenges make us stronger,” she says.

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OPERATION: Call Out—Eastern Region

By Jason Rosenberg / October 17, 2022 /

Eastern Region proudly recognizes Tami Franklin, Rebecca Hampton and Robert Lockwood for their contributions and support of the Exchange Mission. Their focus on customer service is a priority, and it shows in the results! Thanks for all you do!

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OPERATION: Call Out—Western Region

By Jason Rosenberg / October 17, 2022 /

Western Region recognizes Claudia Vrtiska, Chun Hirn, and Darryn Peters for their outstanding hard work and unwavering dedication to our customers.

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OPERATION: Call Out—Central Region

By Jason Rosenberg / October 17, 2022 /

Central Region proudly recognizes Matthew “Troy” Jessie, Turkarsolyn Coleman and Patrick Holmes for their outstanding contributions and support of the Exchange mission. They are customer- and teammate-focused, truly providing exceptional customer service each day. Thanks for a job well done!

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OPERATION: Call Out—Europe Region

By Jason Rosenberg / October 17, 2022 /

The hard work and dedication to our service men and women provided by April Knevitt, Giorgio Nico and Ryan Jeskey are outstanding. Their efforts to continuously find new ways to provide that extra customer care are appreciated, and we are proud to have them on the Europe team!

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#FlashbackFriday: The Associate Who Wrote the Yankees Theme Song—And More

By Robert Philpot / October 14, 2022 /

Lou Stallman, who was an Exchange cafeteria worker in 1956, also helped write hits for Clyde McPhatter and Perry Como, and received a 1982 Grammy nomination–for a song he co-wrote in 1965.

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Team Exchange Comes Together to Help Charities During Combined Federal Campaign

By Robert Philpot / October 13, 2022 /

Exchange associates worldwide can help charities assist people facing hardship by participating in this year’s Combined Federal Campaign (CFC) from Oct. 17 through Jan. 15.

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‘Quality-of-Life Support Begins with All of You,’ Shull tells ALA

By Julie Mitchell / October 13, 2022 /

Exchange Director/CEO Tom Shull was among military resale leaders addressing the attendees on Oct. 13 at ALA’s first in-person national convention since the COVID-19 pandemic.

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