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The Exchange’s Contact Center teams play a vital role in providing customer service for MILITARY STAR cardmembers and online shoppers, but during Customer Service Week, they’ll be playing games and participating in team building activities, including a day at the Texas State Fair. “It’s like one big party before peak season,” e-Commerce Customer Experience Manager…
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During the month, the Exchange’s IT directorate will send weekly emails detailing a particular cybersecurity-related topic. Beginning with this overview, the Exchange Post will publish cybersecurity-related stories throughout the month.
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“I see the impact to the Soldiers when we’re downrange,” says Smith, who is not only an Army Veteran but has deployed several times with the Exchange. “Overseas, you have Soldiers and family members who are far away from home and don’t have access to the necessities that they’re familiar with in life. So the Exchange offers them that.”
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The Exchange recently hosted Defense Commissary Agency (DeCA) Senior Enlisted Advisor Master Gunnery Sgt. Anthony D. Polk during a tour of its Gruenstadt bakery. Sgt. Maj. Ashley N. Ikegwuonu, the Exchange’s Europe/Africa/Southwest Asia senior enlisted advisor, accompanied Polk. This was the first visit to the Gruenstadt plant for both senior leaders.
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The MFE, a retail store in a 53-foot trailer with snacks, drinks, toiletries and more, opened its doors at Fort Eisenhower within 48 hours after the Exchange received a request for support.
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October is National Depression and Mental Health Screening Month, and it’s an important time to raise awareness about Seasonal Affective Disorder (SAD) and its impact.
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The 27-year associate is an enterprise architecture manager Information Technology–where both her parents worked. “We’re an all-IT family,” she says.
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Damage to Exchange facilities was limited to downed signs and missing ceiling tiles, but power outages and installation closures were still creating challenges for stores in Georgia and Florida.
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Upgrades, including new registers and guest Wi-Fi, will improve the experience both for Marines running one of the most of the Exchange’s most unusual locations.
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