And the Director/CEO Cup Goes To …
Main store managers and store managers hold up their trophies during their annual conference.
Exchanges around the world were honored for being the best at fulfilling the organization’s mission: delivering the Exchange benefit to Soldiers, Airmen, retirees and military families.
Every year, the Exchange’s five regions nominate one small, medium, large and super store as the best of the best. This year, the competition was so fierce that several locations in each category were awarded the Director/CEO Cup, the Exchange’s highest honor.
“We had such an amazing 2018 that we had to go beyond a one store per category approach to properly acknowledge the tremendous work happening at the store level,” said the Exchange’s Director/CEO Tom Shull. “Exchange associates are the heart and soul of the Exchange benefit. The Director/CEO Cup celebrates the hard work and dedication of our teams on the front lines of customer service.”
“Exchange associates are the heart and soul of the Exchange benefit. The Director/CEO Cup celebrates the hard work and dedication of our teams
on the front lines of customer service.”-Tom Shull, Exchange Director/CEO
The Exchange’s President/Chief Merchandising Officer Ana Middleton, Chief Operating Officer Dave Nelson and Senior Enlisted Advisor Chief Master Sgt. Luis Reyes joined Shull to present the awards at the Exchange’s 2019 main store manager/general manager conference in Frisco, Texas.
The Exchange’s pre-audit earnings topped $387 million—$67 million above Plan (the targeted earnings goal) and exceeding last year’s earnings. (Earnings numbers are currently being audited.)
Stores are nominated for the Director/CEO Cup based on customer experience, leadership, business and marketing results, community support and command validation for partnerships and engagement.
The winners in each category:
Small
- Kunsan Air Base
- Balkans
- Northern Alaska
- Selfridge Air National Guard Base
- Joint Base Charleston
Medium
- Northern Consolidated Korea
- Spangdahlem/Benelux
- Davis-Monthan Air Force Base
- Tinker Air Force Base
- Robins/Moody Air Force Base
Large
- Yokota Air Base
- Italy Consolidated
- Joint Base Elmendorf-Richardson (Southern Alaska)
- Fort Riley/McConnell Air Force Base
- Puerto Rico
Super
- Camp Humphreys
- KMC Consolidated
- Fort Bliss
- Fort Hood
- Fort Bragg/Seymour Johnson Air Force Base
Yay! How exciting! So happy to see the Commander’s cup go to so many customer centric facilities! Congratulations! Auguri Italia! Bravissimo!
Stephanie:
Thank you for writing to your Exchange Post! “Customer-centric is right!”
Steve Smith
Editor, The Exchange Post
How excited and proud all store associates, managers at all levels, GM’s, and VP’s should be for this great accomplishment!!! CONGRATULATIONS FOR A JOB WELL DONE!!!!
Yongie:
Thank you for writing to your Exchange Post!
Steve Smith
Editor, The Exchange Post
Hey ANA MIDDELTON! from SUNNY ITALY, enjoying retired life in Bella Vicenza…
I miss our Mannheim days With you, Dwane, Arto and the rest of the KRAZY group.
Come visit us in Vicenza…
Ciao Tony Corigliano
Tony:
Thanks for writing to your Exchange Post! I’ll forward your comments to Ana.
Steve Smith
Editor, The Exchange Post
Thank you for the hard work, dedication and commitment. Congratulations to everyone!
Rosalind:
Thank you for writing to your Exchange Post!
Let’s keep the conversation going! Who out there wants to share their thoughts about these remarkable stores that set the example for others?
Type your thoughts in the comment box and hit enter.
C’mon! We want to read them!
Steve Smith
Editor, The Exchange Post
Hi! Miss Paula Bradford…. Way to go…. We’re so Proud of you…. in behalf of the Travis AFB Team…. ” Way to Go miss Paula”….
Erlinda:
Thank you for writing to your Exchange Post!
Let’s keep the conversation going! Who else wants to comment about these exemplary Exchanges?
Type your thoughts in the Comment box and hit enter.
C’mon! We want to read them!
Steve Smith
Editor, The Exchange Post
Way to go Davis-Month we are so proud we are a hard working team and congratulations to all the other stores
Nancy:
Thank you for writing to your Exchange Post!
Let’s keep the conversation going, folks. Does anybody else want to share their thoughts about these exemplary Exchanges?
If so, type your thoughts in the Comment Box and hit enter.
C’mon! We want to read them!
Steve Smith
Editor, The Exchange Post