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E-Commerce
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Saluting Our Customer Contact Center Teams
During Customer Service Week, Oct. 6-10, we are privileged to honor our more than 200 contact center teammates who consistently go above and beyond to serve those who serve.
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130 Years of Family Serving Family: Stephanie Chartier and Alyssa Shaw, HQ
They’re sisters, they’re both e-Comm associates, and their parents both worked for the Exchange (their dad was a vice president).
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Words From the Director/CEO: How Your Dedication Strengthened the Benefit in 2024
The Exchange is thriving, and credit is due to your never-ending commitment to serve our Nation’s Soldiers, Airmen, Guardians and the military community.
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Director/CEO Update: Winning Strategies Continue to Create Impressive Results
As we near the close of FY 2024, your incredible work to advance our strategic priorities continues to increase the Exchange’s momentum.
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Exchange Contact Center Teams Ready to Celebrate Customer Service Week With Activities and Games
The Exchange’s Contact Center teams play a vital role in providing customer service for MILITARY STAR cardmembers and online shoppers, but during Customer Service Week, they’ll be playing games and participating in team building activities,…
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Director/CEO Update: Winning Strategies Strengthening Hard-Earned Exchange Benefit
Your amazing work to advance our strategic priorities is creating incredible momentum as we head into the final stretch of 2024. Team Exchange’s commitment to outstanding execution is fueling impressive results.
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Words from the Director/CEO: How Exchange Teams Strengthened the Benefit in 2023
With momentum on our side, Team Exchange moved out to score big wins on critical strategic priorities to increase efficiencies and enhance the customer experience:
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Rosenberg Named President, Randolph promoted to COO as Reorganization Launches
The Exchange is positioning the organization for the future by significantly integrating retail operations and merchandise functions to improve the customer experience and increase sales and earnings.
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Exchange Celebrates Contact Center Teams With Fun Activities for Customer Service Week
The Exchange’s contact center teams spend most of their time resolving issues for MILITARY STAR® and eComm customers. But during this week, they’ll have some fun in addition to their regular duties,
