The Exchange at 125: Ensuring a Sanitized Shopping Environment During COVID-19 Pandemic

Beginning in March, Exchange associates began wearing required face coverings.

Never before in modern history have Exchange associates faced anything as ominous as the COVID-19 virus, but they remained committed to the well-being of shoppers and themselves.

Beginning in March, they began wearing required facemasks. Headquarters associates began working from home. Customer service and sales points were disinfected regularly, while clear shields were installed at registers to protect shoppers and cashiers.

Food courts closed and pictures of footprints appeared on store floors to encourage customers to stay six feet apart. Stores also provided curbside pickup.