‘Throughout my military journey, the Exchange has been a constant presence’

One in a series highlighting service members assigned to the Exchange

Who she is: LTC Roshun A. Steele, Deputy Chief of Inspections, Office of the Inspector General.

Years of experience: 23 years of service in the Army. Steele has been with the Exchange since July.

Why she joined the Army: “I joined the Army with the aim of creating a better life for myself and making my family, especially my late father, proud.” Steele said. “He accompanied me every step of the way—from attending my basic training graduation to witnessing my promotion to lieutenant colonel and watching me receive my doctoral degree from Auburn University.

“I continually strive to honor the memories of my youngest sister and father through my dedicated service marked by dignity and respect. As my journey in the military unfolds, I am deeply grateful for the unwavering love and support not only from my mother, sister, and brother but also from my husband and boys. They all play integral roles in my life, providing the strength and encouragement that fuel my commitment to service.”

What she does in the Army: As a logistics officer, Steele has had eclectic roles.  She says her time serving has not followed the typical path of a logistics officer, but instead has led her through unique positions and first-time opportunities.

“My career as a logistics officer has been anything but conventional, encompassing roles such as a watercraft platoon leader, observer controller/trainer, company commander in an aviation unit and a joint planner in the Canadian Joint Operations Center in Ottawa, Ontario,” Steele said. “I was also the first African American female professor of Military Science at Auburn University, first African American female battalion commander at Anniston Munitions Center and 21st TSC Deputy Support operations officer during travels to Europe.”

We Go Where You Go: During her 23 years in the Army, Steele has deployed three times in support of two wars. She says the Exchange was a welcome sight amid the hostile environments she was in during those times.

“Throughout my military journey, the Exchange has been a constant presence. In times of deployment, nothing boosts a Soldier’s morale like encountering an AAFES tent, trailer, or fixed location.” Steele said.  “For me, it provided a touch of home and normalcy, assuring me that everything would be OK even during challenging times. Witnessing the dedicated sales associates, deployed alongside Soldiers, exemplifying sacrifice and commitment, leaves an indelible mark on my appreciation for their invaluable service.”

Her role at the Exchange: Steele is enjoying her new role at the Exchange, where she is part of a four-pronged mission in the Exchange Office of Inspector General.

“The Exchange Office of Inspector General is responsible for four pillars: Assistance; Teach & Train; Inspections; and Investigations,” she said. “I am excited about assuming the role as the Deputy Chief of Inspections, where the primary focus is on enhancing operational efficiency, effectiveness and ensuring compliance in accordance with Exchange policies and procedures. Inspections conducted by the IG serve as a tool to address broad issues, promote the adoption of effective performance practices and maintain organizational alignment. I am eager to contribute to the achievement of these objectives in this new capacity.”

Being part of the Exchange family: “This principle underscores the collective effort to fulfill each other’s needs, offer support and contribute to the overall well-being of the family unit,” Steele said. “Regardless of geographical distances, the assurance remains that family will always be there for each other, much like the steadfast support provided by the Exchange.”

The Exchange connection is a special one for Steele, one that runs throughout her entire family.

“My husband, a retired U.S. Army Veteran with 20 years of service, appreciates the tax-free benefits, highlighting the financial advantages it brings,” Steele said.  “My sons, true Army brats who have experienced multiple duty locations, each have their favorite aspect. One enjoys the camaraderie of hanging out with friends and family, while the other cherishes the movies and popcorn offered at the Exchange. These shared experiences at various Exchange locations have become cherished memories for our family, further reinforcing our appreciation for the support and unique offerings provided by this invaluable institution.”

The connection doesn’t stop with her immediate family, however. Steele says the camaraderie and closeness extend through the communities they’ve been part of as well.

“Our family also treasures the community events organized by the Exchange, creating lasting memories,” Steele said. “From the delightful pictures with the Easter Bunny to ringing in the new year with festive entertainment, participating in the Elf on the Shelf scavenger hunt and the excitement of meeting professional football players and cheerleaders—these experiences have added an extra layer of joy and connection to our military journey. The Exchange has become not just a shopping destination but a vital part of our military family’s shared experiences and celebrations.”