Stephen Groll
During the past five years, fraud at the Exchange Inspector General (IG) Office represent less than 3% of our total IG Hotline intakes. This suggests the Exchange’s efforts to prevent fraud seem to be working. However, the Exchange cannot become complacent.
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Handling complaints quickly and fully is a great opportunity to enhance relationships with customers and build loyalty, too.
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Forty years ago, President Carter created inspector general offices in the federal government, including the one at the Exchange.
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The Exchange Office of the Inspector General compiled data from a recent Fraud, Waste and Abuse (FWA) Survey. We learned a lot from the information associates provided and are happy to share the observations.
Read Moretrol to help prevent these things from happening? Tune in next month for the answer and tips to keep your workplace compliant and efficient.
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