Senior Leadership Editorials

Image of Director/CEO Tom Shull on a blue background

Exchange to Remain Open During Government Shutdown

By Tom Shull / December 20, 2024 /

Team Exchange, In the event of a federal government shutdown Dec.21, the Army & Air Force Exchange Service will remain open. Associates will not see an interruption in payroll. The Exchange does not rely on appropriations from Congress and as a non-appropriated fund entity of the Department of Defense, most of the organization’s operating budget…

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Director/CEO Update: Winning Strategies Continue to Create Impressive Results

By Tom Shull / December 11, 2024 /

Team, As we near the close of FY 2024, your incredible work to advance our strategic priorities continues to increase the Exchange’s momentum. Team Exchange’s dedication to the best customers in the world creates impressive results. Earnings through the third quarter are $388 million, 23% above plan. These numbers are  attributable to rigorous cost control from…

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Team Exchange’s Hard Work Pays Off in a Successful Black Friday Weekend

By Tom Shull / December 9, 2024 /

Team, Months of hard work across the Exchange paid off as Black Friday weekend sales were up more than 2% vs. 2023. The Merchandising, eComm, Logistics and Store Operations teams, working closely with all five regions, spend months preparing for this annual event, which is executed by store teammates worldwide who are passionate about serving…

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Head shot of Exchange Director/CEO with text.

This Holiday Season, Share the Exchange Story of Serving Those Who Serve and Have Served

By Tom Shull / December 3, 2024 /

As you spend time with loved ones this season, please keep in mind that holiday gatherings create special opportunities to share our amazing story of serving those who serve and have served.

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Head shot of Exchange Director/CEO Tom Shull with American Logistics Association logo.

Exchange Delivers $1.6B in Annual Value, Shull Tells ALA

By Julie Mitchell / October 17, 2024 /

As it approaches 130 years of service, the Army & Air Force Exchange Service remains steadfast and focused on mission support for the military community, Director/CEO Tom Shull told military resale leaders and vendor partners at the American Logistics Association’s annual convention.

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National POW/MIA Recognition Day is Friday. Here’s How to Commemorate It.

By Mike Smietana / September 19, 2024 /

On Friday, Sept. 20, associates in Exchange headquarters, will encounter a set but unoccupied table in the dining area–a poignant National POW/MIA Recognition Day tribute to those who were prisoners of war or who remain missing in action. Here’s what the table means and what you can do to commemorate the day.

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Director/CEO Update: Winning Strategies Strengthening Hard-Earned Exchange Benefit

By Tom Shull / September 16, 2024 /

Your amazing work to advance our strategic priorities is creating incredible momentum as we head into the final stretch of 2024. Team Exchange’s commitment to outstanding execution is fueling impressive results.

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Exchange Director/CEO Tom Shull and Bass Pro Shops founder and noted conservationist Johnny Morris display the agreement to bring Bass Pro Shops to the Exchange

A Big Catch: Bass Pro Shops Collaboration Launching Soon

By Tom Shull / September 4, 2024 /

The collaboration is part of the Exchange’s priority to bring the best national brands to America’s heroes tax-free.

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Head shot of LTG Arthur J. Gregg.

In Memoriam: LTG Arthur J. Gregg, 1928-2024

By Tom Shull / August 28, 2024 /

One of the namesakes of Fort Gregg-Adams, LTG Gregg, who passed away Aug. 22, held the distinction of being the only living person in modern Army history to have an installation named after him. He is also part of Exchange history.

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New Password Reset System Helps Keep Users—and the Exchange—Safe

By Chad Lucas / August 22, 2024 /

IT is partnering with a new service management company called Okta for a more secure password-reset process.

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